Refund Policy

Refunds are applicable under specific circumstances, as outlined below.

If a user accidentally makes an extra payment or a double payment for a bill or mobile recharge, a refund will be issued for the excess amount. The user must request the refund by contacting customer support and providing the necessary transaction details.

In the event of a payment failure due to technical issues or errors on our part, the user will be eligible for a refund of the full transaction amount. Refunds will be initiated automatically or upon request.

If a user makes a payment to the wrong bill account or mobile number due to a typographical error, we will make reasonable efforts to assist in correcting the transaction. However, refunds are subject to the recipient’s cooperation and are not guaranteed.

If a user requests a cancellation of a bill payment or mobile recharge before the payment is processed and the service is provided, a full refund will be issued.

In case of service disruptions, such as failure to recharge a mobile account or non-payment of a bill, we will make reasonable efforts to rectify the issue. If we are unable to do so within a reasonable time frame, a refund for the affected transaction will be provided.

To request a refund, users should contact our customer support through the provided channels.
Refunds will be processed within a reasonable time frame and returned using the original payment method as per company policy.
Refund amount will be return as per company norms.

Refunds will not be issued for transactions that were successfully processed and where the service was delivered as intended.
Refunds are not applicable for transactions made with stolen or fraudulent payment methods.

We reserve the right to modify this refund policy at any time. Users will be notified of any changes.

For refund requests and inquiries, please contact our customer support using the provided contact details.